Do I need a service or repair?
Motorola Pro Sound (89)Motorola Printer & Scanner Supplies (89)Motorola Wireless Accessories (5)Motorola Mobile Electronics Accessories (49)Motorola TV Accessories (45)Motorola Wired Routers (2)Motorola Switch Modules (4)Motorola Mounts & Holders (14)Motorola Add-On Cards (13)Motorola Laptop Networking (3)Motorola Cell Phone Accessories (3). Interruptions - Prioritize sound notifications so they don't interrupt you. Touch the settings to turn phone call and message interruptions on or off. If you turn Messages notification on, touch From to specify from whom you accept notifications. In Downtime, select which days and times you allow for sound notifications.
When your phone isn’t working as you expect, it’s definitely frustrating. However, not all issues need a service. Phone issues fall into three main categories and it's worth trying out some troubleshooting first.
Software issues might express themselves as a phone that won’t turn on, is sluggish or randomly shuts down. You might also notice your apps behaving differently. To help understand if it’s a software issue, try our troubleshooting guide or our smart assistant tool.
This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.
Physical and liquid damage are not covered within the standard one year warranty (but they are covered under our MotoCare Accidental Damage Plan). Physical damage includes broken screens and broken housing. Liquid damage can cause major malfunction, and the sensors inside the phone will let the technicians know if this happened.
What are my service options?
We currently offer several service options that vary with your phone model, the kind of damage, your warranty status and whether you have a MotoCare plan.
Note: You can check your warranty status by visiting the My Stuff page and adding your device.
We will share a Fed Ex label for you to send your device to us. Then we will repair your device and send it back. If we can't repair your device, we'll send a like-new replacement device for you to keep. The sooner you ship your device, the sooner we can ship your repaired or replacement device (usually within 4 days after receiving your original device).
Motorola Sound Cards & Media Devices Driver
This is our quickest turnaround option. For $24.99 (+ any repair costs and a security hold), we will send you a replacement device to keep. Once you receive and set up the device, you will send your original device back to us and we will remove the security hold. We ship your replacement to you within 4 days at the most, and we pay for the shipping.
If you are a technically-inclined and savvy do-it-yourselfer, you can order an online repair kit from iFixit (www.ifixit.com). Most commonly used for screen or battery repairs, these kits include the necessary tools and genuine Motorola parts to complete your repair. The difficulty of the repair varies with the phone model and the damage incurred.
Note: This option should only be used for devices that are out of warranty as repair damage may impact your standard warranty.
If your warranty has expired or is not valid because of physical damage, we have an extensive network of out-of-warranty walk in centers that we recommend since they use genuine Motorola parts.
Note: These service centers are independently owned and operated and are not managed by Motorola. Each service center is solely responsible for all repairs
How much will it cost?
The costs for repair vary depending on the type of repair, the option you choose, whether you have a MotoCare plan and whether your device is in or out of warranty.
If your device is within the one year standard warranty period, most repairs will not cost anything. See below for exceptions.
Note: You can check your warranty status by visiting My Stuff and adding your device.
Broken screens and other physical damage are not covered under our standard warranty. You will have to pay for the repair seperately.
In most cases liquid damage will cause a major malfunction. A device with liquid damage is not covered under our standard warranty and cannot be repaired.
Note: Both liquid and physical damage are covered under the MotoCare Accident Protection Plan.
If your device doesn’t qualify for the standard warranty (by age or condition) and you do not have a MotoCare plan, the cost will depend on the service program you choose.
Mail in program costs
As you go through the online submission process, you will see a cost estimate before you submit. In most cases, we do not repair out-of-warranty devices through this option; instead, we send a like-new replacement. Replacement cost varies by model.
Note: Liquid damaged devices cannot be replaced.
Walk in center costs
The out-of-warranty walk in center will triage your device and then quote the out-of-warranty cost to you based on the issue. With this option, you will receive your original device back. This is usually the less expensive out-of-warranty option.
Every motorola smartphone comes with a one year limited warranty. MotoCare plans extend or expand on that coverage.
The Extended Service Plan provides 12 months of coverage against mechanical breakdown with deductibles ranging from $5–$12 depending on your device. Plans are available to purchase while your device is in warranty (up to 12 months).
The Accident Protection Plan gives you the same coverage as the Extended Service Plan, plus additional coverage for liquid and physical damage caused by drops and spills. Deductibles range from $26–$35 depending on your device.
As you go through the online repair submission process, you will see the estimated cost including deductibles before you submit.
Motorola Sound Cards & Media Devices Drivers
How long will my repair take?
Repair times are based on the service option you choose.
For our Premium Mail in Service, we will ship your replacement within 4 days of submission. For Standard Mail in Service, we will ship your device within 4 days after we receive and examine your original device.
How do I submit a repair?
The process can be done completely online. Log into the website, fill in the form, submit any payment, enter your address and submit. We will send you follow up emails to let you know the next steps and to keep you informed throughout the process. You can start the submission process here.
How do I track my service or repair?
Use our website to track the status of your repair.
You will receive an email with instructions on how to prepare your device for shipment, but in short, it’s Backup & Erase, Remove and Pack up.
Backup & Erase
All the data on your device will be erased when we receive it, so we recommend you backup and then erase the data yourself before sending to ensure you don’t lose anything important.
Remove everything that is not bolted down to the device, and DO NOT send these in. This means SIM and SD cards, Moto Mods, chargers, removable backs or batteries or other accessories. We will not be able to return these if they are sent in!
Hint: If you don’t have a removable back, you definitely don’t have a removable battery.
Pack your device carefully. We recommend the packing materials found at FedEx. Then attach the label that we (or FedEx) have sent to you and drop it off at a FedEx location.
We have different repair/replacement options depending on the Moto Mod or accessory. In most cases, if the Moto Mod or accessory breaks within 30 days of purchase, you can get a refund or a replacement by going back to the original place of purchase. If it’s past the 30 day period, but within the one year standard warranty period, please contact us for options.
Cracked or shattered screens are not covered under our standard warranty; however, they are covered under the Moto Care Accident Protection Plan. If you don’t have an Accident Protection Plan, you can still use one of our service options above, but you will need to pay for the repair or replacement.